PRIVACY POLICY & SMS TERMS

Effective Date: June 16th, 2025
 Applies to: gghlaw.com and any linked mobile or web applications (collectively, the “Site”) operated by Gould Grieco & Hensley, LLC and its affiliates (“GGH,” “we,” “our,” “us”).

1. Scope

This Policy explains how we collect, use, disclose, and safeguard personal information when you: (i) browse the Site, (ii) submit a form, or (iii) consent to receive calls or text messages, including those sent with an automatic telephone‐dialing system. By using the Site or providing your information, you agree to this Policy.

2. Information We Collect

Category Examples Source
Identifiers name, postal address, email, phone number, IP address, case reference ID you; analytics tools
Commercial / Case Info services requested, status notes, retainer details you; our staff; service providers
Internet Activity log-in data, clickstream, cookies, device type automatic
Geolocation (approx.) derived from IP automatic
Sensitive Personal Information medical facts, abuse history, Social Security or ID numbers (only if you choose to provide) you

3. How We Use Information

  • Evaluate and process potential legal claims
  • Communicate by phone, SMS, email, mail, or live chat
  • Personalize and improve Site performance
  • Maintain internal records, analytics, audits, and security
  • Comply with legal, ethical, or regulatory obligations

4. Where Your Data Lives

Your information is stored in GGH-controlled systems and in secure CRMs or platforms operated by (a) service providers engaged to pursue your claim and (b) vetted service vendors (e.g., texting platform, call center, cloud hosting, analytics). Each vendor or partner is bound by contract to use the data solely to provide services to GGH and may not sell it.

5. Disclosure / “Sharing” Practices

  • No Sale for Money. We never sell personal information for monetary consideration.
  • Limited Sharing. We may share identifiers with service providers for texting, calling, analytics, document signing, and secure file storage.
  • Legal/Ethics. We disclose when required by subpoena, court order, bar-association rules, or conflict-check purposes.

6. SMS, Call, and TCPA Disclosures

  • Consent and Opt-Out. We will not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Gould Grieco & Hensley, PLLC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.
  • Message Frequency & Rates. Varies. Msg & data rates may apply.
  • California § 17538.41 Compliance. Every marketing text includes: (i) our identity, (ii) clear opt-out instructions (“STOP”), and (iii) a toll-free contact number.
  • Call Recording Notice. Calls may be monitored or recorded for quality. If either party is in California, we announce the recording and proceed only with verbal consent.
  • By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Gould Grieco & Hensley, PLLC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://gghlaw.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

7. California Privacy Notice (CCPA / CPRA)

This subsection applies solely to California residents.

Categories Collected (past 12 months): Identifiers; Commercial/Case Info; Internet Activity; Geolocation; Sensitive PI (voluntary).
 Purposes: see Section 3.
 Disclosures for Business Purposes: Service providers only.
 Rights: access, correct, delete, know, opt-out of sharing, limit Sensitive PI, non-discrimination.
 Exercise Your Rights: email privacy@gghlaw.com or call 312-728-7444. Requests verified and answered within 45 days.
 Do Not Sell or Share My Info Link: footer link or same contact methods above.
 Retention: we retain data only as long as needed for legal representation, regulatory obligations, or ethical file-keeping rules.

If we ever offer a promotion in exchange for SMS opt-in, we will post a separate Notice of Financial Incentive describing how we calculate the incentive’s value.

8. Children

The Site is not directed to children under 13 and we do not knowingly collect their personal information.

9. Security

We employ administrative, technical, and physical safeguards—encryption in transit and at rest, role-based access, mandatory MFA for staff—to protect personal data. No system is 100 percent secure, so we cannot guarantee absolute security.

10. Data Retention

Files relating to potential or active matters are retained for the period required by applicable law or bar-association rules, then securely deleted or archived.

11. Changes to This Policy

We may update this Policy periodically. Material changes will be posted with a new effective date and, for SMS programs, announced via text containing a link to the revised terms.

12. Contact Us

Email: privacy@gghlaw.com

Text/Call: 312-728-7444

Mail: Gould Grieco & Hensley, LLC, 1 N Franklin St, Suite 3500 Chicago, IL 60606